Terms and Conditions
We advise all customers to carefully read the below Terms and Conditions before placing an order with Rodo Creative. Once an order is placed you have signified your acceptance to be bound by the latest Terms and Conditions.
Rodo Creative reserves the right to change these terms and conditions at any time. Any such changes will take effect once posted on the website, and it is your responsibility to read the terms and conditions on each occasion you use this website.
All orders placed with Rodo Creative will be subject and in accordance with these Terms and Conditions. We reserve the right to cancel an order at any stage.
PDF Proofs are sent via email, unless specifically requested. Great care is taken to ensure all information is accurate, however it is ultimately the responsibility of the client to check layout, wording, spelling and grammar.
If designs are approved and signed off with type errors and subsequently printed Rodo Creative takes no responsibility, and will not be liable for any resulting cost. If replacements are required they will be charged for in full. Therefore we would always encourage that you check spelling and wording thoroughly, twice!
Please note that the colour that appears on your computer screen will differ from printed colour copies (the difference between colour with light shining through, and pigment on paper), so we would always recommend that you print off the PDF proofs. This will help you ensure the scale is correct, all fonts can be read at the correct size, and that you are happy with the colour.
Quotes and Payment structure:
Designs purchased through the shop on rodocreative.co.uk require 100% payment on ordering. With bespoke work we require a non-refundable 50% deposit upfront with the remaining 50% due before the work is sent to print. All charges will be invoiced. All payments must be paid within 5 days of invoicing via Bank transfer to allow work to take place instantly. Paying by PayPay includes a transaction fee of 4% of your total which will need to be covered by yourself if choosing this payment method.
All costs are quoted in and are to be paid in pound sterling, by bank transfer.
From approval of your final proof, and a full payment, your wedding stationery will be ready for collection or delivery within 7 to 10 working days. If you are working to a tighter time scale we are happy to accommodate, but some schedules may incur a rush fee. Please mention your time scale on your initial enquiry.
Rodo Creative cannot be held responsible for any delay to delivery as a result of late payment.
Postage and delivery:
Wedding stationery and bespoke design jobs – All orders will have an additional postage price on top of goods ordered. We send your packages with Royal Mail Special Delivery which is tracked and insured. Delivery charges are dependent on weight and will be added to your final invoice. You will receive a tracking code via email once the package has been sent. Please ensure someone will be home to receive your item or reschedule your delivery to a more convenient time or date using the tracking reference number. Rodo Creative accepts no responsibility for items lost in the post or delayed due to postal strikes or circumstances out of our control.
Shop items – All orders will have an additional standard postage charge added to the final total. Packages will be sent through Royal Mail. Please ensure all the details you provide are correct. Rodo Creative accepts no responsibility for items lost in the post or delayed due to postal strikes or circumstances out of our control.
Rodo Creative exclusively holds copyright for all designs. You, or any third party, cannot copy or reproduce any of the designs sent in the PDF proofs. Any improper use of the stationery and designs will be pursued.
Rodo Creative may use copies of your design to send to other clients as samples and / or use your designs as promotional photography on social media channels. By accepting these Terms and Conditions you are agreeing to these usage rights. If you have an objection to this please state in an email.